Privacy Policy - Physician Bank

Privacy Notice

Physician Bank highly values your personal and financial privacy. When you are browsing our website, we do not collect, capture, or retain personal information. If you submit an online application for one of our products or services, or log in to view your accounts, our website will request such information as your email address or your account number. This information allows you to perform certain tasks (for example, correspond with us our view your accounts). Supplying that requested information also allows us to provide the information you requested. In these cases, we only collect the information necessary to interact with you. If you browse our website anonymously, no personal information is collected. We gather data that is not personally identifiable to you to track website usage, such as number of hits, pages visited, and the length of user sessions, in order to evaluate the usefulness of our website. California Consumer Privacy Act Notice

NOTICE OF YOUR FINANCIAL PRIVACY RIGHTS

Federal law requires us to tell you how we collect, share, and protect your personal information. Our privacy policy is available to you upon request. The following explains how we use and protect information about our customers. You may review our policy and practices with respect to your personal information online or we will mail you a free copy upon request within 10 days if you contact us at 1-888-632-2651 or privacy@heritagebankna.com.

FACTS	WHAT DOES PHYSICIAN BANK DO WITH YOUR PERSONAL INFORMATION?

Why?	Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

What?	The types of personal information we collect and share depend on the product or service you have with us. This information can include: Social Security number and income account balances and account transactions payment history and credit history When you are no longer our customer, we continue to share your information as described in this notice.

How?	All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons Physician Bank chooses to share; and whether you can limit this sharing.

Reasons we can share your personal information	Does Physician Bank share?	Can you limit this sharing?
For our everyday business purposes— such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus	Yes	No
For our marketing purposes— to offer our products and services to you	Yes	No
For joint marketing with other financial companies	Yes	No
For our affiliates’ everyday business purposes— information about your transactions and experiences	Yes	No
For our affiliates’ everyday business purposes— information about your creditworthiness	No	We don’t share
For our affiliates to market to you	No	We don’t share
For non-affiliates to market to you	No	We don’t share

Questions?	Call 1-888-632-2651 or www.www.physicianbank.com

Who we are	Physician Bank is a division of Heritage Bank N.A.
What we do
How does Physician Bank protect my personal information?	To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. We also limit access to information to those employees for whom access is appropriate.
How does Physician Bank collect my personal information?	We collect your personal information, for example, when you open an account or apply for a loan make deposits or withdrawals from your account or provide account information provide employment information We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.
Why can’t I limit all sharing?	Federal law gives you the right to limit only sharing for affiliates’ everyday business purposes—information about your creditworthiness affiliates from using your information to market to you sharing for non-affiliates to market to you State laws and individual companies may give you additional rights to limit sharing.

Definitions
Affiliates	Companies related by common ownership or control. They can be financial and nonfinancial companies. Our affiliates include others, such as Pioneer Heritage Insurance
Non-affiliates	Companies not related by common ownership or control. They can be financial and nonfinancial companies. Physician Bank does not share with non-affiliates so they can market to you.
Joint marketing	A formal agreement between non-affiliated financial companies that together market financial products or services to you. Our joint marketing partners include credit card, insurance, investment, and other financial companies offering financial related products.

Download Privacy Policy PDF | California Consumer Privacy Act Notice

Physician Bank

140 North Phillips Avenue #101A, Sioux Falls

Kazvin Marfatia ★★★★★ 2 months ago

My fiancé and I are so grateful we got to work with Julie! As first time home buyers, the home buying process can be daunting but we honestly could not have had a better experience. Julie is available night and day to address any of our … More concerns and her responses are always very prompt. We valued how organized she is and would recommend her expertise to anyone. Thank you Julie!!! Looking forward to working with you again in the future :)

Kirbi Sullivan ★★★★★ 4 months ago

Matt was the best! Wonderful to work with and made the process so easy. Very responsive and easy to get ahold of 24/7. Great option for first time home buyers and young physicians in residency. My husband looked at several options for mortgages … More and the Physician Bank team was by far the best. Juanita was also wonderful and very helpful! Will definitely be recommending to other physicians looking to buy.

Cristina Toledo-Cornell ★★★★★ 4 months ago

I worked with Teresa DeWolf anf her awesome team and I could not be happier with their professionalism, engagement, efficiency and overral stellar costumer service. I have now referred her and her team at Physicians bank to other colleagues … More and family. She gave ne a great rate and I am a seasoned Buyer (4th home). The process is seameless and the app super user friendly. I could not have asked for a more seameless experience on getting a loan! Thank you!! Picture of my new home bellow!

Trinh To ★★★★★ a week ago

We had the utmost pleasure to work with Julie Velline. She is amazing!!! She helped us close the house in 4 days!! She honestly did God's work and made our dream come true. We were with another lender for 2.5 weeks and were not satisfied … More with their service. The previous lender clearly did not specialized in physician loans like we thought they do. Otherwise, they wouldn't have made the process more complicated than what it really is. It was the constant back and forth and none of our goals were being met. You would think there'll be minimal issues when you have 1 pharmacist and 1 medical physician in the household with 2 incomes. We had major headaches with the previous lender before we finally gave up on them and decided to be brave to reach out to a new lender during the buying process!! I called 1-2 other lenders and they all gave me the realistic answer of "No, we need at least 3-4 weeks to gather all the paperwork and process the loan". It was understandable considering we were with another lender for literally 2.5 weeks yet no loan was officially closed. I finally reached out to Julie for one final effort… and it was on Labor Day, 9/4! I did not anticipate any response due to the holiday and clearly all the banks would be closed. However, Julie responded!! She said they were closed for the holiday but she was willing to look over our documentation. I asked her if she can realistically help us close the loan on our closing date & she said "I don't see why not??". I was nearly in shock. My boyfriend and I sent over all the required documents. Julie and her processor literally worked around the clock for 2-3 days straight, I tell you! She was super responsive to her emails and worked like no other. She made sure to take care of us and to meet our goal of closing the house on 9/13/23. Honestly wow. Everyone we encountered during this buying process was nice and enjoyable to work with. They clearly know what they're doing and clearly have worked with other physicians and healthcare professionals before. They know how doctors live their life and their typical situations. They didn't have much questions regarding our background and finances. A+++ for Physician Bank and Julie! We are truly thankful for you.

Benjamin Moreno ★★★★★ 2 months ago

This summer my wife and I purchased our first home and had the opportunity to work with Jeff Asche. Jeff was very responsive and punctual when it came to addressing any concerns, and his experience of the entire process was evident throughout. … More Most importantly, Jeff helped my wife and I accomplish our biggest objective out of the entire process. With his help, we managed to time our purchase perfectly with the end of our lease. I could not have imagined a smoother transaction without Jeff!

Fernando Zayas Bazan ★★★★★ 3 months ago

Physician Bank helped me secure a home loan at a great interest rate. We just closed June 12th 2023! Thank you Ryan and Physician Bank for making this sooo smooth!

4.9 61 reviews

Kazvin Marfatia ★★★★★ 2 months ago
My fiancé and I are so grateful we got to work with Julie! As first time home buyers, the home buying process can be daunting but we honestly could not have had a better experience. Julie is available night and day to address any of our … More concerns and her responses are always very prompt. We valued how organized she is and would recommend her expertise to anyone. Thank you Julie!!! Looking forward to working with you again in the future :)
Kirbi Sullivan ★★★★★ 4 months ago
Matt was the best! Wonderful to work with and made the process so easy. Very responsive and easy to get ahold of 24/7. Great option for first time home buyers and young physicians in residency. My husband looked at several options for mortgages … More and the Physician Bank team was by far the best. Juanita was also wonderful and very helpful! Will definitely be recommending to other physicians looking to buy.
Cristina Toledo-Cornell ★★★★★ 4 months ago
I worked with Teresa DeWolf anf her awesome team and I could not be happier with their professionalism, engagement, efficiency and overral stellar costumer service. I have now referred her and her team at Physicians bank to other colleagues … More and family. She gave ne a great rate and I am a seasoned Buyer (4th home). The process is seameless and the app super user friendly. I could not have asked for a more seameless experience on getting a loan! Thank you!! Picture of my new home bellow!
Trinh To ★★★★★ a week ago
We had the utmost pleasure to work with Julie Velline. She is amazing!!! She helped us close the house in 4 days!! She honestly did God's work and made our dream come true. We were with another lender for 2.5 weeks and were not satisfied … More with their service. The previous lender clearly did not specialized in physician loans like we thought they do. Otherwise, they wouldn't have made the process more complicated than what it really is. It was the constant back and forth and none of our goals were being met. You would think there'll be minimal issues when you have 1 pharmacist and 1 medical physician in the household with 2 incomes. We had major headaches with the previous lender before we finally gave up on them and decided to be brave to reach out to a new lender during the buying process!! I called 1-2 other lenders and they all gave me the realistic answer of "No, we need at least 3-4 weeks to gather all the paperwork and process the loan". It was understandable considering we were with another lender for literally 2.5 weeks yet no loan was officially closed. I finally reached out to Julie for one final effort… and it was on Labor Day, 9/4! I did not anticipate any response due to the holiday and clearly all the banks would be closed. However, Julie responded!! She said they were closed for the holiday but she was willing to look over our documentation. I asked her if she can realistically help us close the loan on our closing date & she said "I don't see why not??". I was nearly in shock. My boyfriend and I sent over all the required documents. Julie and her processor literally worked around the clock for 2-3 days straight, I tell you! She was super responsive to her emails and worked like no other. She made sure to take care of us and to meet our goal of closing the house on 9/13/23. Honestly wow. Everyone we encountered during this buying process was nice and enjoyable to work with. They clearly know what they're doing and clearly have worked with other physicians and healthcare professionals before. They know how doctors live their life and their typical situations. They didn't have much questions regarding our background and finances. A+++ for Physician Bank and Julie! We are truly thankful for you.
Benjamin Moreno ★★★★★ 2 months ago
This summer my wife and I purchased our first home and had the opportunity to work with Jeff Asche. Jeff was very responsive and punctual when it came to addressing any concerns, and his experience of the entire process was evident throughout. … More Most importantly, Jeff helped my wife and I accomplish our biggest objective out of the entire process. With his help, we managed to time our purchase perfectly with the end of our lease. I could not have imagined a smoother transaction without Jeff!
Fernando Zayas Bazan ★★★★★ 3 months ago
Physician Bank helped me secure a home loan at a great interest rate. We just closed June 12th 2023! Thank you Ryan and Physician Bank for making this sooo smooth!

Privacy Notice

NOTICE OF YOUR FINANCIAL PRIVACY RIGHTS

Physician Bank

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